Norton Internet Security or Norton Personal Firewall 2002, 2003 & 2004

If you have Norton Anti-Virus you may need to add our website to the list of trusted sources.

To add addresses to the Trusted Zone

Open Norton Internet Security or Norton Personal Firewall on the computer.

Open the Trusted Zone list of computers:

For Norton Internet Security or Norton Personal Firewall 2004, double-click Personal Firewall and then click the Networking tab.

For Norton Internet Security or Norton Personal Firewall 2003, double-click Personal Firewall and then click the Home Networking tab.

For Norton Internet Security or Norton Personal Firewall 2002 and 2001, click Personal Firewall, and then click Internet Zone Control.

Click the Trusted tab, and then click Add.

In Norton Internet Security or Norton Personal Firewall 2004, the Networking dialog box appears.

In Norton Internet Security or Norton Personal Firewall 2003, 2002, or 2001, the Specify Computers dialog box appears.

Select "Individually", then in the box below put in the Market Pulse website address and click OK.

Norton Internet Security or Norton Personal Firewall 2005

Enabling or disabling Ad Blocking and Pop-up Window Blocking: Please click here

Unable to access certain websites:  Please click here

Adobe Acrobat Reader

If you have Adobe Reader version 6 then you may experience some issues viewing pdf files online. To correct this issue, make this minor adjustment to the settings:

1. Open Adobe Reader
2. Select Edit/ Preferences from the menu
3. In the Preferences screen that comes up, click on Internet on the left hand menu
4. Untick the top tick box called Display PDF in browser?
5. Click OK and close Adobe Reader

When you now choose the option to view pdf online you will now be given the option to open it or save the file. Opening it will now open Adobe Reader in its own window rather than inside Internet Explorer.

You can download the latest version of Adobe Reader for free at: http://www.adobe.com/products/acrobat/readstep2.html

SmileyCentral

Some of you may have experienced some issues trying to enter your Job Number into the Data Entry screen. It has been found that certain versions of the "SmileyCentral" programme conflict with our Data Entry page, preventing users from accessing their survey online. The only solution we know of is to remove "SmileyCentral" from your PC.

To do this go to Control Panel (via Start / Settings / Control Panel) and then Add/Remove Programs. In the listed programs you need to select "My WebSearch" - there may be two entries for My WebSearch. Both will have to be removed from your system! This will instantly resolve the Date Entry issue.

If you still have any issues please contact Market Pulse Operations via the usual channels.